Terms & Conditions

1. Quotes and bookings

You can request a quote online, by phone, text or email. A booking is confirmed only when we have sent you a confirmation with the fare and pickup time and you have accepted it.

Please check your confirmation carefully. It is your responsibility to make sure the date, times, addresses, flight details, passenger numbers and luggage are correct.

2. Fares

Fares are fixed for the whole vehicle and are based on the journey details you give us. The agreed fare will not change because of traffic, diversions or flight delays.

If the journey changes — for example an extra pickup, a different address, additional passengers or luggage that requires a different vehicle — we will confirm any change in fare with you before travel wherever possible. Your quote explains how airport drop-off charges, parking for meet and greet and crossing charges are handled.

3. Pickup times and waiting

We recommend a pickup time based on your flight and the expected traffic. If you ask for a later pickup than we recommend, we cannot be responsible for a missed check-in caused by traffic or airport queues.

Please be ready at your pickup time. For collections from an airport, waiting is measured from the time your flight actually lands. Additional waiting time may be charged, and we will always try to contact you first.

4. Changes and cancellations

Please tell us about any change as early as possible by phone, text or email. We will do our best to accommodate changes but cannot guarantee availability.

Please tell us as early as possible if you need to cancel. Cancellations made at short notice, or where the vehicle has already set off, may be charged up to the full fare.

5. Passengers and luggage

• The number of passengers depends on the vehicle booked, up to a maximum of 8 in our 8-seater vehicles. Children and babies count as passengers and must be declared when booking. If more people travel than the vehicle booked can carry, we may have to refuse the booking.
• Seat belts must be worn by all passengers. We do not supply child seats or booster seats. Customers should bring their own, and we will fit them. On a return booking we can keep them and have them fitted for the return journey at no extra cost.
• Luggage must be declared at the time of booking so that we can suggest the right vehicle. We may refuse items that cannot be carried safely or that do not fit in the vehicle booked.
• Our fare covers the journey to the airport's departure drop-off point. Parking up and accompanying a passenger into the terminal is available at an additional cost and must be arranged when booking.
• Smoking and vaping are not permitted in the vehicle.
• The driver may refuse to carry passengers who are abusive, threatening, or under the influence of alcohol or drugs to the extent that safety is affected.
• A cleaning charge may apply if the vehicle is soiled.

6. Delays outside our control

We do everything in our power to get you to your destination on time, and we will suggest a pickup time when you book. The pickup time you choose is your decision, and you are welcome to book an earlier pickup for extra margin.

We cannot be held responsible for delays or missed flights or sailings caused by events beyond our control, such as road closures, major accidents, severe weather, police action or demonstrations on the road. If such an event affects your journey we will keep you informed and do everything we reasonably can to get you there, and the fare remains payable.

7. Lost property

The vehicle is checked after every journey. Please contact us as soon as possible if you think you've left something behind. We will arrange to return lost property, and a delivery charge may apply for items returned by post or courier.

8. Complaints

If something isn't right, please tell us — at the time if you can, or afterwards at taxisean@aol.com. We take every complaint seriously and will respond promptly. Your personal information is handled in line with our privacy policy.